How we work

Find out more about our structure, our values, and our services.



We employ over 230 staff delivering specialist violence against women and girls (VAWG) services across London and work regularly with more than 100 volunteers who provide a vital contribution to the services we offer. The Executive comprises the Chief Executive, Chief Operating Officer, Director of Services and Director of Business Development.

Our values

Solace’s core values reflect our history; developed in consultation with staff, service users and trustees. We are feminist in our understanding of male violence against women and girls (MVAWG); we are women and children-focused and empowering; and we are diverse and anti-discriminatory in all its forms.

We are committed to social justice and human rights; to service users having a central voice within the organisation; to working in collaboration with other agencies to develop a community wide response to MVAWG; and to continuous improvement.

Find out more about Equity, Diversity and Inclusion at Solace

Our strategy

Underpinning our strategic objectives are three intersecting principles: Intersectional Feminism, Partnerships & Collaboration, Service User & Evidence-led. We have identified six key strategic objectives to achieve our vision and mission:

  • Strategic Influencing, Partnerships & Leadership
  • Organisational Development & Growth
  • Long-term Recovery & Lasting Change
  • Accessibility, Education & Employment
  • Children & Young People
  • Empowerment, Engagement & Aspiration


Explore our new five year strategy here

Our services

Our mission is to give women and their children futures free from abuse and violence. We find creative and innovative ways to support thousands every year through:

  • Advice, support and advocacy Ongoing support for survivors in the community.
  • Accommodation Safe refuge and move-on accommodation for women and children made homeless due to domestic or sexual abuse.
  • Therapeutic services 1-2-1 counselling, group work and specialist holistic therapies help women recover from traumatic abuse.
  • Rape crisis Our rape crisis service offers a range of services to women and girls 13+ who have experienced any form of sexual violence at any time in their lives.
  • Children and Young People Our team delivers prevention work for families and young people living in the community, alongside advocacy and crisis interventions.
  • Partnerships Collaboratively working with other organisations, we harness our joint and complementary expertise for the benefit of women and children.
  • Training Through training courses, our national Centre for Excellence, and consultancy, we help organisations to improve their response to domestic and sexual abuse.

Explore our Impact Report 2021-22 here


Solace is a registered charity with the Charity Commission for England and Wales. We have reporting responsibilities to Companies House, the Charity Commission and the Scottish Charity Regulator.

The organisation is governed by a Board of Trustees, which is made up of up to 12 members from across a range of professional and life experiences. Each trustee is appointed on a three-year term and can serve a maximum of two terms (up to six years).

Officers, including the Chair, may serve one additional term if required and able to do so.

Further reading